Book a demo
Book a demo
Your case falls apart before the dispute starts
Your case falls apart before the dispute starts
Your case falls apart before the dispute starts
Win more chargebacks with structured evidence
Win more chargebacks with structured evidence
Win more chargebacks with structured evidence
EU-based. GDPR compliant. Built for companies handling chargebacks
EU-based. GDPR compliant. Built for companies handling chargebacks
EU-based - GDPR compliant
Trusted by E-commerce Teams
Trusted by E-commerce Teams
Trusted by
E-commerce Teams
Using Structremate for a few weeks now. It’s simple, but that’s exactly what we needed.
Using Structremate for a few weeks now. It’s simple, but that’s exactly what we needed.
Lukas Schneider
Customer Experience
What I like most is that I don’t have to think about where things are anymore. Messages, files, everything is just there when I need it.
What I like most is that I don’t have to think about where things are anymore. Messages, files, everything is just there when I need it.
Carlos Medina
Head of Customer Support
Handling disputes used to feel chaotic on busy days. Now it’s much calmer because I know everything is already documented properly.
Handling disputes used to feel chaotic on busy days. Now it’s much calmer because I know everything is already documented properly.
Sophie Laurent
Support Manager
The Problem
The Problem
This is how most teams handle complaints
This is how most teams handle complaints
This is how most teams handle complaints
By then, the case is already messy
By then, the case is already messy
Customer emails supportbox
Customer emails supportbox
Replies happen in inbox
Replies happen in inbox
Replies happen in inbox
Tracking lives in carrier links
Tracking lives in carrier links
Tracking lives in carrier links
Files sit in attachments
Files sit in attachments
Notes are in Slack or someone’s head
Notes are in Slack or someone’s head
When it escalates → you piece it together
That’s not a case. That’s why it breaks.
That’s not a case. That’s why it breaks.
That’s not a case. That’s why it breaks.
The Solution
The Solution
Build the case while it’s happening — not after
Build the case while it’s happening — not after
Build the case while it’s happening — not after
Structremate structures every case from the start — so every message, file, and decision is already in place when it matters.
Structremate structures every case from the start — so every message, file, and decision is already in place when it matters.
Prevent chargebacks before they happen
Prevent chargebacks before they happen
Spot fraud signals early and build the data banks actually look for — before the dispute even starts.
Spot fraud signals early and build the data banks actually look for — before the dispute even starts.
Spot fraud signals early and build the data banks actually look for — before the dispute even starts.
Win disputes with structured evidence
Understand every case — instantly.
No more digging through emails. Every action, message, and signal is logged — ready to submit as a complete case.
No more digging through emails. Every action, message, and signal is logged — ready to submit as a complete case.
No more digging through emails. Every action, message, and signal is logged — ready to submit as a complete case.
If your case isn’t structured — you lose
If your case isn’t structured — you lose
Every message, action, and signal is structured into a case banks can actually understand.
Every message, action, and signal is structured into a case banks can actually understand.
Every message, action, and signal is structured into a case banks can actually understand.
Pricing
Pricing
Pricing
Simple. Transparent.
Simple. Transparent.
Simple. Transparent.
Standard - beta
14-Day Free Trial
Then €59/month
Cancel anytime
Full dispute tracking
Unlimited cases and customer submissions
Dedicated public support page
Customer–company conversation timeline
Secure document & image handling
AI-assisted message drafting
AI-risk assessment on cases
Exportable case reports (PDF)
Team collaboration & internal notes
Standard - beta
14-Day Free Trial
Then €59/month
Cancel anytime
All features are currently unlimited during beta. Usage limits and pricing may be updated once the platform moves out of beta.
All features are currently unlimited during beta. Usage limits and pricing may be updated once the platform moves out of beta.
All features are currently unlimited during beta. Usage limits and pricing may be updated once the platform moves out of beta.
Conversation Log
Conversation Log
Internal Flags
Internal Flags
Export Docs
Export Docs
Export Docs
Pro: Escalation
Pro: Escalation
Pro: Escalation
contact@structremate.com
contact@structremate.com
contact@structremate.com